Best Practice London & Women's Health Professional Care events are supported by the pharmaceutical and Med Tech industries via Grants, Sponsorship, and Exhibition packages. Sessions delivered with input from our supporters will always be marked on the programme.
A full list of confirmed supporters for Best Practice London & Women's Health Professional Care can be found here.

2-3 MARCH 2027
OLYMPIA LONDON

Co-located events

Conference Programme

Subpage Hero BPL

Explore the full programme for Best Practice London 2026

Join us on 25-26 February at Olympia London for two days of real practice, fresh thinking across 5 dedicated theatres, organised into 4 core streams. Designed for every part of the primary care workforce, the agenda combines practical insights with innovative ideas, and offers the chance to earn up to 12 CPD points.

Check back regularly for the latest sessions and speaker updates.

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09:10 09:15

Chair's opening remarks

PCN Transformation Theatre sponsored by Heidi AI

Dan Bunstone, GP and Clinical Director - Chapelford Surgery and Warrington Innovation Network
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
- Community and connected care
09:15 09:45

Driving transformation through partnerships in respiratory care

PCN Transformation Theatre sponsored by Heidi AI

Respiratory disease remains one of the most significant health challenges in the UK, yet too many people with asthma and COPD are diagnosed late and receive uneven access to effective treatment. This ...

Sarah Elkin, Clinical Director - London Respiratory Network (NHSE)

Maisun Elftise, General Practitioner (GP) and Consultant in Integrated and Community Care - University Hospitals Coventry and Warwickshire NHS Trust (UHCW)

James Rose, Director of Strategic and Industry Partnerships - Health Innovation Oxford & Thames Valley
10:15 11:00

From pilot to practice: implementing ambient voice technology in primary care

PCN Transformation Theatre sponsored by Heidi AI

Dr Hannah Allen, Chief Medical Officer at Heidi, is joined by Sian Knight, Modality Partnership, to explore how ambient AI is reshaping primary care at scale. Drawing on real-world UK deployment data, ...

Dr Hannah Allen, Chief Medical Officer - Heidi Health

Dr Ben Turner, Product - Heidi Health

Dr Sian Knight, GP Partner and Executive Partner - Modality Lewisham
11:30 12:00

Make the NHS App your front door

PCN Transformation Theatre sponsored by Heidi AI

This session will cover examples of how to maximise the current NHS App functionality to benefit all. It will also discuss future developments and pilots in progress, including introducing AI Triage i ...

Shanker Vijay, London Region GP Clinical Lead Digital Transformation, Primary Care - NHS England

Mark Bamlett, Deputy Director of Urgent and Emergency Care (UEC) - NHS England – London Region

Vicki Kong, Clinical Lead, Digital Primary Care - NHS North East London
12:30 13:15

Lunch and Learn: AI capacity: how 600 practices found the staff they couldn't hire

PCN Transformation Theatre sponsored by Heidi AI

The NHS workforce gap isn't closing - but 600+ GP practices have found another way. Discover how Anima's agentic AI platform is creating "synthetic capacity" equivalent to 1,380 full-time staff, deliv ...

Alan Hall, GTM - Anima Health
- People, leadership and resilience
- Innovation that works
13:30 14:15

CQC update: our journey, priorities, and what’s next for primary and community care

PCN Transformation Theatre sponsored by Heidi AI

An update from CQC’s Chief Inspector of Primary and Community Care.An update from CQC’s Chief Inspector of Primary and Community Care Our Chief Inspectors priorities What’s next for primary and commun ...

Bola Owolabi, Chief Inspector of Primary and Community Healthcare - Care Quality Commission
14:30 15:15

Scaling neighbourhood care: how PCNs can lead the way - lessons from the National Neighbourhood Health Service Simulation

PCN Transformation Theatre sponsored by Heidi AI

Primary Care Networks (PCNs) already bring teams together to deliver local care, making them well placed to lead the move to neighbourhood working. But questions remain: What does good look like? How ...

Dr Jim Forrer, Director - Optum

Rich Smith, Director, Solution Development - Optum

Martin Buck, Product Director, Primary & Community Care - Optum

Dr Priya Kumar, GP Partner Kumar Medical Centre, PPL Senior Advisor
15:30 16:00

Uncertainty: how to best prepare your PCN for 2026

PCN Transformation Theatre sponsored by Heidi AI

A discussion around how best to navigate the uncertainty in the current primary care landscape. Drawing upon personal and organisational experience to suggest best way forward for practices and PCNs..

Phin Robinson, Managing Director - Pure Unity Health Group

Ruth Griffiths, Partner - HILL DICKINSON

Katie Bramall-Stainer, Chair - General Practitioners Committee England
- Innovation that works
16:15 16:45

Prevention at PCN scale: turning dashboards into outcomes

PCN Transformation Theatre sponsored by Heidi AI

At Kumar Medical Centre (KMC) in Slough, innovation is driven by the needs of a diverse and often underserved population. Recognising the limitations of traditional models, particularly for managing l ...

Rupa Joshi, GP, Deputy Medical Director for Primary Care for South West Region - NHSE, Transformation Lead for the British Society of Lifestyle Medicine

Max Cotton, Founder, CEO - Vor

Dr Priya Kumar, GP Partner Kumar Medical Centre, PPL Senior Advisor
16:45 16:50

Chair's closing remarks

PCN Transformation Theatre sponsored by Heidi AI

Dan Bunstone, GP and Clinical Director - Chapelford Surgery and Warrington Innovation Network

09:10 09:15

Chair's opening remarks

PCN Transformation Theatre sponsored by Heidi AI

Sian Stanley, GP Partner, Clinical Director & Medical Director of Integrated Urgent Care - Church Street Medical Centre
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
- Community and connected care
09:15 10:00

Neighbourhood teams that deliver: from policy to measurable outcomes

PCN Transformation Theatre sponsored by Heidi AI

This session explores proven methods and real-world case studies showing how practices have successfully integrated care pathways into neighbourhood teams. It will demonstrate how these approaches imp ...

Valeed Ghafoor, GP Partner and Lead for the Pathfinder Programme - GP Triage

Nirusha Govender, Associate Director for Pharmacy Workforce, Quality and Safety - NHS Kent and Medway ICB

Shilpa Shah, CEO - CPNEL
- Excellence in everyday practice
- People, leadership and resilience
10:15 11:00

Leadership that works: PCN transformation through collaboration

PCN Transformation Theatre sponsored by Heidi AI

Primary Care Networks face a fundamental challenge: moving from individual practice autonomy to genuine collaborative working at scale. This session explores practical approaches to creating the condi ...

Katie Goulding - Kaleidoscope Health and Care

Lorraine Mattis, Director - London Central and West Unscheduled Care Collaborative

Zoë Horwich - Kaleidoscope Health and Care
11:30 12:15

Fixing the referral loop: real solutions for seamless primary-secondary care - LUCID PROJECT

PCN Transformation Theatre sponsored by Heidi AI

This talk will discuss the development and implementation of an integrated virtual CKD program (LUCID), from conceptualisation, through operationalisation to commissioning. It will discuss the impact ...

Matthew Graham-Brown, Clinical Associate Professor of Nephrology - University of Leicester
12:30 13:15

Pharmacy first, everywhere: harnessing PCN pharmacy teams to turn medicines into neighbourhood impact

PCN Transformation Theatre sponsored by Heidi AI

PCNs are now home to some of the largest changes in pharmacy workforce and medicines optimisation in a generation, with pharmacists working across general practice, community pharmacy and wider system ...

Nirusha Govender, Associate Director for Pharmacy Workforce, Quality and Safety - NHS Kent and Medway ICB
13:30 14:00

Delivering commercial research at scale: a PCN model for sustainable general practice

PCN Transformation Theatre sponsored by Heidi AI

To present a model that enables practices and PCN's with varying appetites and levels of experience to benefit from commercial (and non-commercial) clinical research. This will mean their patients are ...

James Perry, Director - Cheshire and Merseyside Commercial Research Delivery Centre (Primary Care)
14:15 15:00

Future of healthcare: rising to the challenge

PCN Transformation Theatre sponsored by Heidi AI

In this thought-provoking session, Sir David Sloman draws on his four decades of NHS leadership experience to explore the global challenges facing healthcare systems today. With insights from his role ...

Tina Stenzel, Co-Founder & COO - QuantumLoopAi

Sir David Sloman, Ex COO, NHS England; Senior Advisor; Visiting Professor, Institute of Global Health Innovation - NHS England, Boston Consulting Group, Siemens Healthineers, Institute for Healthcare Improvement
15:00 15:05

Chair's closing remarks

PCN Transformation Theatre sponsored by Heidi AI

Sian Stanley, GP Partner, Clinical Director & Medical Director of Integrated Urgent Care - Church Street Medical Centre

09:25 09:30

Chair's opening remarks

GP Clinical Theatre sponsored by Oviva

Steve Holmes, GP Shepton Mallet, PCRS Policy Lead, Chair, Severn Faculty RCGP, Somerset ICB Clinical Respiratory Lead - Park Medical Practice
09:30 10:00

British asthma guidelines - updates and practical implementation tips

GP Clinical Theatre sponsored by Oviva

An update on practical implementation of the British asthma guidelines and clinical tips and insights into how it is changing practice.Be familiar with the British Asthma Guidelines (around diagnosis ...

Steve Holmes, GP Shepton Mallet, PCRS Policy Lead, Chair, Severn Faculty RCGP, Somerset ICB Clinical Respiratory Lead - Park Medical Practice
10:15 11:00

How the RSC develops research and surveillance capabilities across general practice

GP Clinical Theatre sponsored by Oviva

We will be discussing the benefits of general practices being members of the Oxford-RCGP Research and Surveillance Centre (RSC). Our offer helps to develop research and surveillance capabilities acros ...

Nicholas Thomas, Clinical Lead for Research - RCGP

Simon de Lusignan, Director of Oxford-RCGP Research and Surveillance Centre - University of Oxford

Gavin Jamie, Clinical Researcher, Oxford RCGP-Research and Surveillance Centre - University of Oxford

Vanashree Sexton, Researcher, Oxford RCGP-Research and Surveillance Centre - University of Oxford

Tracey Clarke, Practice Business Manager - Magdalen Medical Practice

Sophie Park, Professor of Primary Care and Clinical Education - University of Oxford
11:15 11:45

Heart failure - SGLT2/ARNI in practice

GP Clinical Theatre sponsored by Oviva

Jim Moore, Past President - Primary Care Cardiovascular Society
12:00 12:45

The frailty fireside

GP Clinical Theatre sponsored by Oviva

This will be an interactive conversation about how we can improve care collectively for patients with Frailty. Practical tips from a consultant geriatrician working closely at the interface of clinica ...

Gurnak Dosanjh, Deputy CCIO - NHS Leicester, Leicestershire and Rutland

Christopher Miller, Consultant Geriatrician and Associate Medical Director for Frailty - University Hospitals of Leicester NHS Trust
13:15 14:00

Rewriting the ageing narrative: lifestyle medicine, longevity, and health span in general practice

GP Clinical Theatre sponsored by Oviva

This presentation explores the growing role of lifestyle medicine in supporting healthy ageing, longevity, and the prevention of frailty, reframing ageing as a modifiable biological process rather tha ...

Anish Kotecha, Director of Medical Education and GP - Learna
14:15 15:00

Nutrition and lifestyle interventions for Long COVID: targeting the gut microbiome with probiotics

GP Clinical Theatre sponsored by Oviva

Join Dr Caroline Dalton, as she examines the symptoms of long COVID, including changes to the gut microbiome and gut issues experienced by people with long COVID. Dr Dalton reviews nutrition and lifes ...

Caroline Dalton, Associate Professor of Neuroscience and Genetics - Sheffield Hallam University
15:15 15:45

Obesity & nutrition in GLP-1 weight management - practical tips for primary care

GP Clinical Theatre sponsored by Oviva

With the growing crises in Obesity in the UK. General Practice often feels unable to help in the way it could and should. This talk highlights what can be achieved in Primary care and promotes the arg ...

Mahyar Noursadeghi, General Practitioner, Primary Care Physio Chief Medical Officer, Education & Training Network Lead - K&W Healthcare

Nusrat Kausar, Clinical Director - Primary Care Dietitians
- Excellence in everyday practice
- Community and connected care
16:00 16:45

Understanding the metabolic patient: cardiometabolic disease and nutrition

GP Clinical Theatre sponsored by Oviva

Steve Holmes, GP Shepton Mallet, PCRS Policy Lead, Chair, Severn Faculty RCGP, Somerset ICB Clinical Respiratory Lead - Park Medical Practice

Natalie Burrows, Registered Nutrition Practitioner & Clinic Director - Integral Wellness

Beverley Bostock, President-Elect - Primary Care Cardiovascular Society
16:45 16:50

Chair's closing remarks

GP Clinical Theatre sponsored by Oviva

Steve Holmes, GP Shepton Mallet, PCRS Policy Lead, Chair, Severn Faculty RCGP, Somerset ICB Clinical Respiratory Lead - Park Medical Practice

09:10 09:15

Chair's opening remarks

GP Clinical Theatre sponsored by Oviva

Steve Holmes, GP Shepton Mallet, PCRS Policy Lead, Chair, Severn Faculty RCGP, Somerset ICB Clinical Respiratory Lead - Park Medical Practice
09:15 10:00

Gastroenterology in Ramadan

GP Clinical Theatre sponsored by Oviva

Muhummad Usman, Gastroenterologist - University hospitals of Leicester
10:15 11:00

The real-world impact of holistic weight care on women’s wellbeing

GP Clinical Theatre sponsored by Oviva

This session will explore how Oviva’s Tier 3 Weight Management service supports women through a holistic, psychologically informed, and digitally enabled approach. We’ll highlight how our model addres ...

Juliet Finnie, Clinical Expert in Specialist Weight Management - Oviva
11:15 11:45

Dermatology: rashes you can't miss

GP Clinical Theatre sponsored by Oviva

We all see rashes, but what makes it an important rash. Stay tuned, and you'll find out...To recognise and identify a whole series of rashes, and learn which ones not to miss.

Julian Peace, Executive Chair - Primary Care Dermatology Society
12:00 12:45

Fireside chat: fertility journeys and the role of primary care

GP Clinical Theatre sponsored by Oviva

Fertility often begins in primary care, long before referrals or specialist clinics. This reflective fireside conversation explores fertility as it is experienced by patients at the very start of thei ...

Sophie Sulehria, Female Health Journalist and Host

Ravina Bhanot, Women's Health GP & Founder, The One - Barts Health Trust
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
- Community and connected care
13:15 13:45

Lifestyle interventions for cardiovascular health: evidence-based approaches in primary care

GP Clinical Theatre sponsored by Oviva

Cardiometabolic diseases remain amongst the most common group of conditions in the UK and globally, driving significant morbidity and mortality in the population. Whilst lifestyle improvement is advis ...

Sundhya Raman, Lifestyle Medicine Doctor - Primary Care Cardiovascular Society
14:15 14:45

Frailty and falls: proactive identification and review

GP Clinical Theatre sponsored by Oviva

Bethany Chappell, Lead Occupational Therapist - NSG PCN - Primary Care Physio

Senthil Padmanbhan, Regional Clinical Director - NSG PCN - Primary Care Physio
- Excellence in everyday practice
- People, leadership and resilience
- Community and connected care
15:15 15:45

Cancer you can’t miss: clinical pitfalls, red flags and early recognition

GP Clinical Theatre sponsored by Oviva

Ellen Nicholson, National Safety and Learning Lead, General Practice - NHS Resolution

Samantha Thomas, Safety and Learning Lead, Patient Safety Specialist, Diversity Matters Committee Member - NHS Resolution
15:45 15:50

Chair's closing remarks

GP Clinical Theatre sponsored by Oviva

Steve Holmes, GP Shepton Mallet, PCRS Policy Lead, Chair, Severn Faculty RCGP, Somerset ICB Clinical Respiratory Lead - Park Medical Practice

09:15 09:45

How to make digital triage safer, simpler and sustainable: a practical workshop

Workshop: Live

A recap of Silverdale Practice’s journey to total digital triage.How to realise the benefits of digital triage.How to bring both colleagues and patients on the transformation journey to total digital ...

Jess Yaxley, Practice Business Manager - Silverdale Practice

Dominique Hogan, GP Partner - Silverdale Practice

Michelle Pope, Deputy Practice Manager - Silverdale Practice
10:00 10:30

Dermoscopy workshop

Workshop: Live

A brief introduction to the art of dermoscopy, showing why this is an important skill to learn to enhance your daily practice.To understand and accept the utility of the art of dermoscopy.

Julian Peace, Executive Chair - Primary Care Dermatology Society
10:45 11:15

Effective access - right information, save time

Workshop: Live

In this session, we will explore how structured workflows and quality of patient information shape triage workload, appointment demand and outcomes. We will compare examples of patient contact to iden ...

Flemming Jensen, Co-Founder and Director - Linein
11:30 12:00

Making digital MSK triage work in primary care

Workshop: Live

MSK issues dominate GP workloads, not because they’re complex, but because they’re high volume. South Sefton PCN shares how they redesigned their patient pathway using EQL’s digital triage tool, Phio, ...

Pete Grinbergs, Chief Medical Officer, Co-Founder - EQL

Paul Massam, Finance & Transformation Manager - South Sefton PCN
13:30 14:15

CANCELLED: From hospital to home: a practical workshop to fix discharge medicines and reduce readmissions

Workshop: Live

Emily Wighton, Regional Senior Pharmacy Integration Lead (London) - NHS England
14:30 15:00

Are you ready for CQC?

Workshop: Live

Join Dr Krishan Aggarwal, London GP and founder of MATAR, for a focused session on how practices can achieve genuine CQC readiness with expert external support. Through MATAR, Dr Aggarwal has supporte ...

Krishan Aggarwal, GP - Matar
15:15 15:45

Group clinic Virtual Reality (VR) taster: join us and have a VR learning experience about how group clinics run

Workshop: Live

For many of people, seeing a new way of practicing is believing. People ask all the time, “Can I observe a Group Clinic?” Today at Best Practice you can! Join us, put on a VR headset and join a live ...

Georgina Craig, Director - The Experience Led Care Programme

Hamish Mackenzie, Founder - Revolve Labs
16:00 16:45

Diagnose inflammatory arthritis early: GIRFT rules, A&G referral templates and what to start today

Workshop: Live

I will discuss how to diagnose early inflmmatory arthritis and some of the new ways to refer including advice and guidance.1. Understand how early inflammaotry arthritis presents2. Understand GIRFT gu ...

Louise Warburton, Co-President, Medical Lead, Associate Medical Director - Primary Care Rheumatology and MSK Society, MSK Service STW and Shropshire Community Trust

- Excellence in everyday practice
- Innovation that works
10:00 10:45

Stepping into the future with AI: a practical insight into integrating AI tools into practice

Workshop: Live

Artificial intelligence is already being used across primary care, but many practices are unsure where to start or how to use it safely and effectively.In this session, Ben provides a practical and re ...

Ben Scorer, Primary Care IT Consultant & LPM Associate - PMA
- Excellence in everyday practice
- Community and connected care
11:00 11:30

Before you refer: pelvic floor advice every GP and nurse should know

Workshop: Live

This session outlines the key steps GPs can take before referring patients to pelvic health physiotherapy to optimise outcomes and streamline care. It will cover essential subjective screening as per ...

Imogen Pallister, Pelvic Health Physiotherapist - Barts Health Physiotherapy
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
- Community and connected care
11:45 12:30

From idea to NHS-ready: the practical path through pilots, IG and evaluation

Workshop: Live

Mental Health pathway perspective from GP (clinical validation), ICB procurement & commissioning, NICE MedTech (HTA/evidence generation) + review at NIASupporting colleagues to understand the NHS inte ...

Gurnak Dosanjh, Deputy CCIO - NHS Leicester, Leicestershire and Rutland

Jihad Malasi, GP, NICE MedTech Committee, ICB Mental Health lead - Kent and Medway Integrated Care Board

Faris Al-Ramadani, GP Partner & Healthtech Consultant - St Wulfstan Surgery/One Health Ltd

Matea Deliu, Clinical Lead, Primary Care Digital Delivery, Clinical Safety Officer - NHS South London ICB
- Excellence in everyday practice
- Community and connected care
13:00 13:45

Nutrition and lifestyle medicine tools for busy GP practice – put it in use tomorrow!

Workshop: Live

Nutrition and lifestyle medicine interventions play a central role in prevention, risk reduction, and management of cardiometabolic conditions including cardiovascular disease, type 2 diabetes, obesit ...

Natalie Burrows, Registered Nutrition Practitioner & Clinic Director - Integral Wellness

Satu Jackson, CEO - BANT
14:15 14:45

Menopause group clinic Virtual Reality (VR) taster: join us and have a VR learning experience about how group clinics run

Workshop: Live

For many of people, seeing a new way of practicing is believing. People ask all the time, “Can I observe a Group Clinic?” Today at Best Practice you can! Join us, put on a VR headset and join a live ...

Hamish Mackenzie, Founder - Revolve Labs

Georgina Craig, Director - The Experience Led Care Programme
15:00 15:30

Ophthalmoscopy with confidence: see what matters in 10 minutes

Workshop: Live

Junaid Malik, General Practitioner and Clinical Lead - National Primary Care Training Ltd

- Excellence in everyday practice
- People, leadership and resilience
10:00 10:30

GP practice finance update: achieving financial resilience

Business Services Hub

This session will look at the impact of the 2025/26 funding changes and suggest areas to review or actions to implement back in your practice.Understanding of the funding landscape looking at the main ...

Katy Drew, Head of Primary Care Development - Sandison Easson Specialist Medical Accountants
10:45 11:15

Your NHS pension, your retirement: taking back control for primary care professionals

Business Services Hub

The NHS Pension Scheme is one of the most valuable benefits available to doctors, yet also complex. This session demystifies how the scheme really works, helping medics make informed career and retire ...

Simon Appleyard, Regional Manager - Wesleyan Financial Services
11:30 12:00

From pressure to progress: partnering to stabilise, sustain and strengthen primary care

Business Services Hub

This session explores how partnership-based approaches can help stabilise primary care, improve access and support delivery of the new GP contract. Drawing on real examples from GP practices and syste ...

Lucy Goodeve-Docker, Senior Regional Medical Director - Operose Health

Saffan Qureshi, Senior Regional Medical Director - Operose Health
- People, leadership and resilience
12:15 12:45

Embedding CQC regulation into everyday practice: from compliance to confidence

Business Services Hub

This session challenges the idea of CQC regulation as an assessment-only exercise, showing how it can be embedded into everyday practice to strengthen governance, quality, safety and leadership. Using ...

Tracy Green, Managing Director and Founder - CQCFIT
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
13:00 13:30

Productive general practice: real-world operational improvements for delivering 'modern general practice' from 100 practice visits

Business Services Hub

General practice is under unprecedented pressure to deliver safe, high quality, accessible and sustainable care while adapting to the expectations of ‘modern general practice’. This session draws on l ...

Kim Nurse, Primary Care Support Team Clinical Lead - Primary Care Workforce Academy

Rebecca Whitnall, Primary Care Support Team Clinical Lead - SELWDH
13:45 14:15

Growing your list size: David versus Goliath

Business Services Hub

In a world where patient list size is critical to GP practice financial stability providers at scale use technology and large marketing budgets to dominate. Hear what one smaller practice is doing abo ...

Raj Kohli, Co-Founder - Healthtech-1

Jay Verma, GP - Shakespeare Health Centre, Hillingdon
14:30 15:00

Digital access has increased workload - now what?

Business Services Hub

Digital access has transformed patient engagement, but many practices face overwhelming workload increases. This session explores practical solutions through real-world experience and expert guidance. ...

Tina Stenzel, Co-Founder & COO - QuantumLoopAi

Bex Cottey, Business Manager & Peer Ambassador - Conisbrough Group Practice & NHS England

Dr Amar Ahmed, GP Partner and Trainer - Wilmslow Health Centre
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
15:15 16:00

Money money money: how funding flows in primary care

Business Services Hub

General Practice funding can feel complex, opaque and ever-changing — but understanding how the money really moves is essential for sustainable leadership.In this fast-paced and practical session, Dan ...

Daniel Vincent, Former Practice Manager and Partner - Enhanced Primary Care

10:00 10:45

Modern general practice in action

Business Services Hub

This session shares real-world learning from GP practices implementing the Modern General Practice model to improve patient access, featuring practitioners sharing direct insights from their improveme ...

Dr Uzma Haque, GP Partner - The Gables Surgery, Dagenham

Dr Devin Gray, GP & Clinical Lead for Digital Transformation - Putneymead Medical Practice & Wandsworth GP Federation
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
11:00 11:30

Portfolio careers in general practice: building variety without losing stability

Business Services Hub

A workforce crisis exists in general practice; despite the number of newly qualified GPs increasing, GPs are struggling to find suitable roles. There are significant levels of mental health issues and ...

Patrice Baptiste, Portfolio Professional - Dr. Patrice Baptiste
11:45 12:15

Using pharmacists well in general practice: retention, role design and real impact

Business Services Hub

Ruhina Kassam, Chief Executive Officer - Clinical Pharmacist Solutions
12:30 13:00

Medicines optimisation: operational insights from CQC inspections

Business Services Hub

Medicines optimisation is one of the most consistent risk areas seen across primary and community care. This session will focus on:What we commonly see on inspectionWhat good practice looks likeSimp ...

Kuldeep Virdee

Hayley File

Zainab Al-Kharsan, Pharmacist Specialist - CQC
13:30 14:00

From ambition to action: making prevention deliverable in primary care

Business Services Hub

Ameneh Ghazal Saatchi, Founder and CEO - Global Policy Network

Matea Deliu, Clinical Lead, Primary Care Digital Delivery, Clinical Safety Officer - NHS South London ICB

Jihad Malasi, GP, NICE MedTech Committee, ICB Mental Health lead - Kent and Medway Integrated Care Board

Shilpa Shah, CEO - CPNEL
14:15 14:45

The missing money: plugging PPA revenue leaks

Business Services Hub

Claire Houston, Practice Support Manager - Practice Index
15:00 15:30

Using QI to improve the claims process

Business Services Hub

Daniel Vincent, Former Practice Manager and Partner - Enhanced Primary Care

- Excellence in everyday practice
- People, leadership and resilience
09:30 10:00

Building resilience in busy practice teams: practical tools for GPs, PMs and the wider workforce

General Practice Management Theatre sponsored by X-on Health

Healthcare and social care professionals are expected to perform at a high level under constant pressure. This dynamic, practical session shows why positive self-care is essential for energy, focus, a ...

Farnaaz Sharief MBE, GP, Senior Fellow (Faculty of Medical Leadership and Management) - Chief Executive, Manage Your Mind
10:15 10:45

ADHD waiting lists: what primary care can do right now

General Practice Management Theatre sponsored by X-on Health

Why refer and wait is no longer sufficient What parents actually need in the absence of a diagnosis Implementing a structured approach in Practices, PCNs and Neighbourhoods

Farnaaz Sharief MBE, GP, Senior Fellow (Faculty of Medical Leadership and Management) - Chief Executive, Manage Your Mind
11:15 11:45

Successful triage – system design, execution and common pitfalls

General Practice Management Theatre sponsored by X-on Health

The session covers designing a total triage system, implementation, what works well and common pitfalls to avoid. The session also covers the financial impact and resiliency aspects that can make or b ...

Ketan Vekaria, GP Clinical Lead - Ortus Health
12:15 12:45

Not all AI is equal: how to spot safe, regulated ambient voice technology built for primary care

General Practice Management Theatre sponsored by X-on Health

The AVT registry offers some reassurance about the use of AI scribes — but how safe are they really? And how will they integrate with existing systems and workflows to deliver genuine efficiencies in ...

Dom Pimenta, Co-founder and CEO - Tortus Ai

Max Gattlin, Commercial Director - X-on Health
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
- Community and connected care
13:00 13:30

Improving access to care: utilising our pharmacy workforce to reduce wait times and expanding PCN diabetes clinics

General Practice Management Theatre sponsored by X-on Health

This session explores how we in Brent in NWL have incorporated our ARRS PCN pharmacists onto Fellowship roles where they have been able to successfully create PCN led diabetes clinics reducing waiting ...

Puja Nathwani, Prescribing Infrastructure Lead Pharmacist/Primary Care Delivery Manager - SWL ICB/Brent ICP

Husam Jawad, Lead PCN Pharmacist & GP Partner

Ali Jawad, PCN Project Manager, Diabetes Fellow and Pharmacist - K&W Healthcare
13:45 14:15

Maximal gain, minimal pain – running the optimum recall system

General Practice Management Theatre sponsored by X-on Health

Abtrace has automated every step of the recall process from searches, messaging, appointment booking, questionnaire – fully automated and customised to your practice. How do you approach setting up t ...

Harry Wyatt, GP and Chief Product Officer - Abtrace

Rey Felek, Practice Manager - Abtrace
14:30 15:00

Registering with CQC; requirements of registration and our expectations

General Practice Management Theatre sponsored by X-on Health

Join us to talk through CQC’s requirements of registration and our expectations Get an inside look at the common pitfalls for prospective providers Hear directly from CQC’s Registration team

Sarah Penkethman, Registration Manager - Care Quality Commission
- Excellence in everyday practice
- People, leadership and resilience
- Innovation that works
- Community and connected care
15:15 15:45

Working with community pharmacy in practice: how to ensure patients are seen in the right place by the right HCP at the right time

General Practice Management Theatre sponsored by X-on Health

How can General Practice and Community Pharmacy work better together to ensure that patients understand how they can navigate the healthcare system within primary care. How can General Practice send a ...

Shilpa Shah, CEO - CPNEL

Zara Georgiou-Park, GP Partner, City and Hackney Primary Care Development Clinical Lead, London NHS England Peer Ambassador - Lower Clapton General Practice, NEL ICB
- Community and connected care
16:00 16:30

Designing your GP career: becoming the architect of your own blueprint

General Practice Management Theatre sponsored by X-on Health

This presentation explores the growing role of portfolio careers in general practice and why many GPs are combining clinical and non-clinical roles to create more flexible, sustainable, and fulfilling ...

Anish Kotecha, Director of Medical Education and GP - Learna

09:30 10:00

Data that matters: is your practice data a true reflection of your population

General Practice Management Theatre sponsored by X-on Health

Patrick Denston, Peer Ambassador and Business Manager and Digital Transformation Manager - Farnborough PCN
10:15 10:45

Transforming dermatology: AI-driven optimisation of primary care pathways

General Practice Management Theatre sponsored by X-on Health

Dermatology faces a perfect storm: rising referrals, workforce shortages, and record backlogs. This session demonstrates how AI-powered Computer Vision is transforming patient pathways. Giuseppe Razza ...

Giuseppe Razzani, Business Development Director - Legit.Health
11:00 11:30

Keep people, keep capacity: retention moves that work in real GP teams

General Practice Management Theatre sponsored by X-on Health

A practical session on what actually keeps clinicians and ARRS roles. We’ll share simple changes to supervision, job plans and flexibility, plus small continuity tactics that steady demand, so teams f ...

Natasha Behl, GP Executive Partner - Solihull Healthcare partnership
11:45 12:15

Right care, first time: a practical playbook for modern access

General Practice Management Theatre sponsored by X-on Health

Most “access fixes” just shift the queue from one place to another. This session shares what we’ve learned from delivering intelligent care navigation in day-to-day UK primary care, with one supplier ...

Max Gattlin, Commercial Director - X-on Health
- Community and connected care
13:30 14:15

Community matters: tackling health inequalities in the east of Barking & Dagenham

General Practice Management Theatre sponsored by X-on Health

“The power of community and connections in helping to support residents in one of the most deprived boroughs of London, and the one with the lowest health literacy levels.” Over the past three years, ...

Dr Sharmin Ria, GP and Health Inequalities Joint Lead - East One PCN, Barking & Dagenham

Dr Shanika Sharma, GP and Clinical Director - Barking & Dagenham Health Inequalities Leads Program

Lance Curran, Care Coordinator - East One PCN, Barking & Dagenham

Lucy Walsh, Care Coordinator - East One PCN, Barking & Dagenham
14:30 15:00

Operationalising the DPP role: supervision, governance & workforce capacity

General Practice Management Theatre sponsored by X-on Health

As pharmacists take on independent prescribing roles, the quality of supervision is the determining factor in clinical safety and workforce resilience. This session targets Practice Managers, Partners ...

Ruhina Kassam, Chief Executive Officer - Clinical Pharmacist Solutions

Best Practice London and Women's Health Professional Care conference programmes are brought to you by CloserStill Media Limited (Organisers of both events), in association with our partners and sponsors.

The views and opinions of the speakers are not necessarily those of CloserStill Media Limited or of our partners and sponsors.