Digital access has transformed patient engagement, but many practices face overwhelming workload increases. This session explores practical solutions through real-world experience and expert guidance. Learn how one practice successfully managed digital demand using AI assistance, and gain insights from an NHS digital transformation specialist on implementing technology that genuinely reduces burden rather than adding to it. Discover actionable strategies for turning digital access from a challenge into an opportunity.

1. Real-world case study demonstrating how AI-powered solutions can manage increased digital demand without overwhelming staff
2. Practical insights into the implementation journey: challenges faced, lessons learned, and measurable outcomes achieved
3. Expert guidance on effective change management and digital adoption strategies specific to primary care settings 
4. Evidence-based approaches to selecting and implementing technology that genuinely reduces administrative burden whilst improving patient access