MSK issues dominate GP workloads, not because they’re complex, but because they’re high volume. South Sefton PCN shares how they redesigned their patient pathway using EQL’s digital triage tool, Phio, to improve access, reduce duplication, and free up GP time for complex care across 19 practices. Attendees will hear practical lessons on managing everyday demand more effectively across a network of practices, and on building a more sustainable model for handling pressure without adding extra clinicians.

• The pressures being faced around MSK workload in PCNs
• How digital triage and tools can support patients and staff better
• What to expect when implementing a digital pathway in primary care
• The benefits of digital pathways for collecting data about patient conditions