Most “access fixes” just shift the queue from one place to another. This session shares what we’ve learned from delivering intelligent care navigation in day-to-day UK primary care, with one supplier accountable end-to-end. We’ll show how to move from reactive, first-come models to safe, consistent routing, so patients reach the right local service first time. Expect practical examples, what failed, and the steps that protect trust while improving outcomes and supporting Core20PLUS5.

For leaders serious about modernising access without compromising clinical governance or patient trust, this is a session not to miss.

• How a single-supplier model cuts handoffs, reduces risk, and speeds up implementation
• The practical building blocks of intelligent care navigation across primary care and community services
• How to prove safety, compliance, and impact with measures that matter