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26 Feb 2024

Hanley Consulting Unveils EDATT™: A Groundbreaking Digital Healthcare Solution

Hanley Consulting - EDATT Stand: E56
Hanley Consulting Unveils EDATT™: A Groundbreaking Digital Healthcare Solution
Primary Care's #1 Automated Digital Support for Patients
Hanley Consulting, a leader in digital primary care solutions, is proud to announce EDATT™, an innovative digital support assistant set to revolutionise healthcare access and management across the UK. Designed as a user-friendly chatbot, EDATT™ is a pioneering technology that promises to streamline patient services, reduce staff workload, and enhance the overall patient experience.

Transforming Healthcare Access: EDATT™ offers patients an efficient and accessible way to connect with healthcare services digitally. This breakthrough tool addresses the critical need for improved healthcare access, particularly in areas with low digital literacy, and is rapidly expanding across practices and Primary Care Networks (PCNs) nationwide.

Alleviating Staff Pressure: By automating routine enquiries and guiding patients through digital pathways, EDATT™ significantly reduces the pressure on healthcare staff. This allows for a more focused approach to patient care, improving both the efficiency of primary care processes and the wellbeing of healthcare professionals.

Innovative Features and Benefits:

  • Automated Digital Support: EDATT™ simplifies patient access to healthcare services through an intuitive and supportive chatbot interface.
  • Reduced Workload for Staff: The tool's automation capabilities free up valuable time for healthcare professionals allowing more time to focus on preventative and proactive care activities.
  • Enhanced Patient Experience: EDATT™ provides a seamless, digital-first approach to accessing healthcare services allowing out-of-hours access and automated signposting for faster more direct specialist care.
  • Broad Accessibility: With automated language detection and translation, EDATT is available in over 60 languages, EDATT™ user guides are also WCAG compliant making it accessible to a diverse patient population.
  • Data-Driven Insights: A comprehensive dashboard offers insights into telephony, online consultations, NHS App usage, and more, promoting informed decision-making and evidencing improvements.

A Testament to Innovation: "In its first year, EDATT™ has transformed our reception and day-to-day call handling," said Meeta, Amersham Health Centre. Hanley Consulting. "We've seen remarkable improvements in NHS App uptake, reduced call queue times by 50%, and doubled online prescription ordering. EDATT™ is not just a tool; it's a testament to how technology can transform healthcare for the better."

About Hanley Consulting: Hanley Consulting has been at the forefront of digital healthcare solutions, consistently delivering innovative products and services that meet the evolving needs of the healthcare sector. Their commitment to improving patient care and staff wellbeing through technology has established them as a trusted name in digital healthcare.


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