Delve into the details of a 12-month transformation journey at Tudor Lodge Health Centre. This session will start with a revealing look at a GP surgery’s demand and access data from 12 months ago, setting the stage for understanding the challenges faced. Learn about the level of digital tool utilisation, digital literacy, and the knock-on effect this was having on surgery staff before intervention.

Key highlights include exploring the functionality of existing digital tools, and strategies for winning hearts and minds in embracing change. The panel will discuss the comprehensive telephony audit and the implementation of the EDATT digital assistant.

The session will showcase how aligning the practice's digital tools has improved patient flow and demand management, leading to optimised access and efficiency.